Shipping policy

Shipping Free worldwide shipping on every order. No minimum spend. Processing Orders are processed within 1–3 working days and cannot be amended once processing begins. Tracking is emailed on dispatch. Allow up to 72 hours for tracking to begin updating. Delivery estimates United Kingdom: 5–9 working days Europe: 7–14 working days United States, Canada, Australia and rest of world: 10–20 working days These are ESTIMATES ONLY and are not guaranteed. We are not liable for delays caused by customs, courier backlogs, adverse weather, strikes, or peak periods. Delays of this nature do not entitle you to a refund or cancellation. Customs, duties and import taxes Orders outside the United Kingdom may incur import duties, taxes or customs charges levied by the destination country. These are NOT included in your order total and are entirely the recipient's responsibility. We cannot predict or control these charges. Refusal to pay customs charges resulting in a returned or destroyed parcel does not qualify for a refund. Address accuracy It is your responsibility to enter a correct and complete delivery address. We are not liable for orders delivered to an incorrectly supplied address. Parcels returned to us due to address errors incur the original shipping cost, deducted from any refund, and redelivery is chargeable. Lost parcels A parcel is not considered lost until 30 working days after dispatch. Claims raised before this point cannot be processed. Where tracking confirms delivery, the order is deemed fulfilled and no refund or replacement is issued. Split shipments Multi-item orders may ship separately at no extra cost. Receiving part of your order does not indicate the remainder is lost.